in full disclosure, i manage kathleen sebelius' father campaign, winning campaign for governor of ohio 43 years ago and i've known her so i don't pretend to -- total objectivity. but, i mean, it was refreshing to hear somebody stand up and say "i'm accountable, i'm responsible." i mean, that's a song you don't hear very often in washington "call me responsible." but you're right, the problems continue. they're compounded and -- by the fact than the president's statement that nobody would have to give up his or her existing insurance, that has been totally contradicted. he was wrong. he was misleading. and that's a time when you need the president to be the most credible messenger for making the case for people to enroll to compromise his reputation for candor and honest city really even further self-inflicted damage. >> woodruff: how deep a hole reason r they in in this in? >> well, the web site was a messup. the people losing their cancellation is the law. the government regulators are saying not good enough. some will suffer, some will benefit. but these the foothills to what will be